FAQ

What are the washing instructions?
  • Hand wash only in cold with with natural soap. Lay flat to dry.
When will I receive my order?
  • Please allow for our made-to-order pieces up to 4-6 weeks to be made and shipped.
  • Our ready to ship (RTS) pieces take between 1-3 days to ship out. All orders include tracking information and shipping updates.
  • All items will ship together, excluding shoes. 
    Can I return or exchange an item?
    • No refunds. All sales final. 
    • Due to the nature of lingerie being worn so close to the body Hell On Heels is unable to accept returns & exchanges. This is due to health and hygiene regulations. Please see our Refunds & Exchanges policy for more info. 
    How do I model for Hell On Heels?
    • Check out our Hell On Heels Brand Rep Program and fill out the form. We love meeting and working with rad new people!

    Where can I buy Hell On Heels?

    • www.hellonheelscouture.com
    • Check out stockists list (to be announced soon)
    • Check our social media for events and pop up shops

    How can I carry Hell On Heels in my boutique?

    • Please contact us via email and we will be in touch soon